Shipping Policy

 

Please make sure that when you select a product for purchase that it ships to your country by checking under the product name on the Site or the Store.

In the event that you complete and order with a product included that doesn't ship to your territory, we will deduct that product and cost from your order before capturing payment on our system and you will receive an email or be notified by a note on the order in your account.

 

IRELAND

We usually deliver to Ireland for a single fee of €6 regardless of the number of items in the order. You can expect to receive your goods within 2-3 working days of order placement if you order before 3pm. For orders placed after 3pm, please allow 3-4 working days. Signatures may be required and you can specify an alternative delivery address to your billing address.

 

Please note that some products may take up to 7 days. This is indicated under the product's title on the product's page.

 

We also offer you the choice of DHL Express to your home on some products. Average delivery time from 1 to 2 working days.

DHL express is a choice for you to make if you want your product sooner but is generally more expensive delivery.

 

Please note:

Weekends and public holidays can prolong shipping and delivery.

During holiday periods, transport can be disrupted and shipping times prolonged.

Payments by check and by bank transfer require more time to process. Your order will be shipped when payment to our bank account has cleared.

 

For all orders over €199.99 we offer free shipping. However this may not apply to items such as Stables and Machinery.

 

We will however offer Free Shipping on our PES-DERM wound care product. Ireland Only

 

Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this dispatch email to reach you up to 24 hours after placing your order.

 

Your order can be delivered anytime between 8am and 6pm and a signature may be required on receipt. You will receive a text or email from our carrier to give you a notification for delivery – this will happen on the morning of your delivery day. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order

 

When completing your order you have an option to add any special message or instructions. For example..."Please deliver after 2pm any weekday".

 

 

UK and Northern Ireland

We usually deliver to UK & N. Ireland for a single fee of €7.50, regardless of the number of items in the order. You can expect to receive your goods within 2-3 working days of order placement if you order before 3pm. For orders placed after 3pm, please allow 3-4 working days. Signatures are generally required and you can specify an alternative delivery address to your billing address.

 

Please note that some products may take up to 10 days. This is indicated under the product's title on the product's page.

 

We also offer you the choice of DHL Express to your home on some products. Average delivery time from 2 to 3 working days.

DHL express is a choice for you to make if you want your product sooner but is generally more expensive delivery.

 

Please note:

Weekends and public holidays can prolong shipping and delivery.

During holiday periods, transport can be disrupted and shipping times prolonged.

Payments by check and by bank transfer require more time to process. Your order will be shipped when payment to our bank account has cleared.

 

For all orders over €199.99 we offer free shipping. However this may not apply to items such as Stables and Machinery.

 

Currently please note PES-DERM is only available in the Republic of Ireland.

 

Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this dispatch email to reach you up to 24 hours from placing your order.

 

Your order can be delivered anytime between 8am and 6pm and a signature will be required on receipt. You will receive a text or email from our carrier to give you a one hour time slot for delivery – this will happen on the morning of your delivery day. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order

 

When completing your order you have an option to add any special message or instructions. For example..."Please deliver after 2pm any weekday".

 

 

Rest of the World

When completing your order please select DHL.

 

 

RETURNS see here

 

 

 

Note: Products that we are not contacted to sell or distribute outside of Ireland or Ireland & UK may automatically be barred from your cart when shipping is to a location outside of the product license territory. The page of each product, under the name of product will indicate where it can be purchased from.