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We strive to provide our customers with high-quality products and we always do our best to ensure that your order arrives in proper condition. We are also aware that occasionally you will need to exchange or return something you’ve bought.
If you are unhappy with the products or services you have received from us please email us at [email protected]
You can also submit your complaint to an online dispute resolution process operated by the European Commission
N.B. All returns must be accompanied by a completed returns form
Change of Mind
Temperature controlled products are exempt and cannot be returned due to change of mind. They are clearly marked as temperature controlled on their product page. This does not affect your statutory rights.
If you change your mind and no longer wish to keep the goods you have ordered, under the distance selling regulations you have the right to cancel your order for any item purchased on this website within fourteen working days beginning on the day after you received the items. This does not apply to perishable goods.
To return or exchange the product(s) please give us a call within 14 days after delivery. The products offered by 360Equine can only be returned unused and in the same condition in which you received it - including in its original packaging which must be undamaged or unopened, for exchange or refund. Goods returned due to a change of mind are returned to 360 Equine at your expense. Please keep a record of posting in case it should go missing, the product remains the customer’s responsibility until it is received by 360 Equine. We will acknowledge receipt of your cancellation without delay.
Refunds will only be credited to your original method of payment by our Customer Care Team.
Damaged, Faulty or Incorrect Items
In the unlikely event that you receive a faulty, damaged or incorrect product please give us a within seven days after delivery to let us know what the issue is. Please have your order reference to hand. You may be asked to provide evidence of the damaged goods if damaged in transit.
We will arrange for the collection of any goods which are damaged in transit, faulty or incorrect.
We strongly recommend that you check your order upon delivery before signing the delivery docket.
For any more queries in relation to product returns please contact [email protected] .
These terms and conditions may be subject to change at any time.
See EU Consumer Rights Directive by clicking here